How Bridge Became Fusion’s Perfect-Fit Workforce Technology Partner

In a crowded VMS market, one partner actually listened. 

Fusion Workforce Solutions connects healthcare providers with top-tier nurses, aides, and other care professionals across the country. As demand for their services grew, so did the complexity of their operations.

As of early 2024, Fusion was managing everything manually, from shift tracking to invoicing. While the approach was hands-on and effective in the early stages, it wasn’t built to scale. They needed a solution that could grow with them, and more importantly, a partner who understood the complexity of their operations.

Bridge VMS was the first platform Fusion ever adopted. And it changed everything.

The Problem

At the heart of Fusion’s challenge was a reliance on manual processes. Every new client, every shift filled, every invoice sent was handled through spreadsheets and internal data tracking.

As business accelerated, these manual processes began showing their strain:

• Reports became harder to compile.
• Staff time was spent chasing data instead of managing relationships.
• Simple tasks ballooned into complex handoffs.
• Communication hiccups grew more frequent and more costly.

And most critically, Fusion recognized that to compete seriously in the Managed Service Provider (MSP) space, a modern technology solution wasn’t just nice to have—it was a must.

The Search

Fusion didn’t go into this decision lightly. The team evaluated 15 different VMS platforms in search of a partner that could meet their operational demands while being intuitive and adaptable to their workflow.

They weren’t looking for a flashy solution, they were looking for the right one: a platform with the flexibility to support a multi-entity structure and a team willing to build something that worked for Fusion’s unique needs.

Why Bridge VMS Stood Out

Amid a saturated landscape of vendors, Bridge VMS emerged as the partner who listened, adapted, and delivered.

“We weren’t just shopping for software, we needed a partner who could grow with us, adapt to us, and actually listen. That’s what sets Bridge apart.”

— Nate Koris, Operations Manager, Fusion Workforce Solutions

Here’s why Fusion chose Bridge:

• Ease of Use: With regular team turnover in healthcare staffing, user onboarding had to be simple. Bridge’s intuitive interface made adoption seamless, no steep learning curves, no complicated rollouts.

• Workflow Automation: Bridge streamlined operations by automating what used to be tedious, manual processes. This freed Fusion’s account managers to do what they do best - build client relationships.

• Consolidated Invoicing: Invoices that once came from multiple places were now consolidated into a single, organized stream. This was especially helpful across Fusion and its sister company, improving operational clarity.

• Collaborative Partnership: Most Importantly, Bridge took the time to understand Fusion's operations and listened closely to their feedback, evolving features to match Fusion's real-world needs.

• Responsive Support: Weekly check-ins, help desk responsiveness, and roadmap transparency gave Fusion confidence that Bridge wasn’t going anywhere—and that improvements would keep coming.

Implementation Journey

Given Fusion’s layered business structure, the implementation was designed to be thorough from the start, and it paid off. 

Over the course of six months, Bridge rolled out a carefully phased approach that began with a pilot and ended in a full-scale launch, ensuring every piece was aligned before going live. The process included:

• Deep discovery and planning

• Customizations specific to Fusion’s business model

• A controlled pilot to test and refine the experience

Instead of viewing this as a delay, Fusion saw it for what it was: a thorough, thoughtful rollout that reflected the complexity of their business. And it paid off.

Key Outcomes

The benefits of partnering with Bridge VMS quickly became clear:

• Manual Work Reduced: Repetitive, time-consuming tasks were automated, allowing staff to focus on strategic, high-value work.

• Improved Client Experience: Faster responses and more intuitive workflows created a better experience for Fusion’s clients and staffing partners.

• Stronger Market Position: With a fully integrated tech solution, Fusion gained a competitive edge in the MSP space.

• Streamlined Invoicing: The process was formalized, professionalized, and easier to manage across entities.

• Ongoing Custom Enhancements: Bridge continually evolves the platform based on real customer needs, prioritizing meaningful updates over a one-size-fits-all release cycle
  
  

Ongoing Collaboration

What makes Bridge VMS unique isn’t just the product; it’s the partnership.

Fusion and Bridge continue to meet weekly to track progress on roadmap initiatives, resolve support tickets, and explore new ways to improve the system. New needs are addressed proactively. Feedback isn’t just acknowledged, it’s implemented.

“Fusion brought a clear vision and high expectations to the table, which we love. Our weekly check-ins aren’t just status updates; they’re working sessions where we solve real problems together.”

— VP of Customer Success, Bridge VMS

Built for Growth, Backed by Partnership

Bridge VMS wasn’t just a vendor selection. It was a strategic decision to invest in a platform and a team that could evolve with Fusion’s needs, simplify operations, and strengthen their position in the market.

For staffing organizations navigating complexity, Fusion’s journey is proof: the right partner doesn’t just fit today—they’re ready for what’s next.

“Bridge continues to evolve the platform around our needs. That ongoing collaboration is what makes them more than just a vendor, they’re part of how we operate now.”

— Nate, Fusion Workforce Solutions

Want to learn more? We'll show you how Bridge VMS can help you.