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Case Study: How Bridge VMS  Transforms MSP's Business

Case Study: How Bridge VMS Transforms MSP's Business

One of our larger clients, an established global recruitment solutions company and Managed Service Provider (MSP), excels in finding top talent across various sectors and regions. They offer comprehensive services, including recruitment, executive search, project-based recruitment, and fully outsourced recruitment solutions such as Recruitment Process Outsourcing (RPO) and MSP. Despite their strong market presence, they faced significant challenges managing their large-scale recruitment programs prior to on-boarding with us.

Customer Challenges

Managing substantial recruitment programs manually was increasingly untenable for our client. Specifically, they struggled with:

  • Manual Processes: The absence of a Vendor Management System (VMS) for their more extensive programs, each exceeding $50million in spend, meant they relied heavily on spreadsheets. This approach was labor-intensive and prone to errors.
  • Failed Implementations: Previous attempts to implement VMS solutions for smaller programs resulted in poor experiences. Issues included over-promised functionalities, inadequate implementation support, hidden costs, and lack of reliable customer service.
  • Inefficiency and High Costs: The manual management of recruitment programs led to inefficiencies, higher operational costs, and challenges in tracking compliance and fraud prevention.

How Bridge VMS Met the MSP's Needs:

Bridge VMS Features

How We Deliver on Customer Needs


Centralized and Transparent Management

Bridge VMS provides a centralized platform for managing all recruitment program aspects, ensuring transparent pricing and contract terms to eliminate hidden costs.

  • Unified Platform: Bridge VMS provides a centralized platform for managing all aspects of recruitment programs, eliminating the need for multiple spreadsheets and reducing the risk of errors.
  • Transparency: Our platform ensures transparent pricing and contract terms, avoiding hidden costs that plagued previous implementations.

Seamless Implementation and Support

With a dedicated customer success team and comprehensive on-boarding processes, Bridge VMS ensures a smooth implementation and equips users to utilize the system effectively.

  • Customer Success Team: Bridge VMS offers robust support through a dedicated customer success team, ensuring smooth implementation. We provide detailed product roadmaps and regular updates so clients are always aware of available and upcoming features.
  • Comprehensive On-boarding: We facilitate thorough on-boarding processes, including step-by-step guides, video tutorials, and product tours, ensuring users are well-equipped to utilize the system effectively.

Enhanced Operational Efficiency


Bridge VMS provides:

  • Automated Processes: Bridge VMS automates many of the manual processes involved in recruitment management, significantly reducing the time and effort required from the client's team.
  • Improved Compliance: Our system helps track compliance and reduce errors and fraud, ultimately saving substantial management costs.


Results and Impact

Bridge VMS transformed the client's recruitment management, particularly for their largest programs, which previously lacked an effective VMS solution. Key benefits include:

  • Cost Savings: The implementation of Bridge VMS resulted in significant cost savings, estimated to be 7 to 10 times the cost of the system itself, due to reduced management overhead and improved efficiency.
  • Increased Client Confidence: After a single demo, the client expressed a higher comfort level with Bridge VMS than with any previous solutions, paving the way for the system's adoption across all major programs.
  • Enhanced Compliance and Reduced Fraud: By automating compliance tracking and reducing manual errors, Bridge VMS has helped the client mitigate risks and enhance the overall integrity of their recruitment processes.

Discover the Benefits of Bridge VMS

Bridge VMS provided a comprehensive, transparent, and reliable solution that addressed the significant challenges faced by our client in managing their large-scale recruitment programs. To explore how Bridge VMS can reshape your contingent workforce management, consider what we have to offer:

  • Next-Generation VMS: Tailored for today's contingent workforces, MSPs, and staffing firms.
  • Streamlined Management: Easily manage shift and assignment workers, streamlining your processes.
  • Cost Savings: Achieve significant savings with powerful reporting and advanced features.
  • Fast Implementation: Quick setup with full mobile capabilities for seamless management.
  • Data-Driven Decisions: Gain insights into compliance, vendor performance, and other metrics with advanced reporting.

Discover how our powerful platform puts you back in control of your workforce management. Learn more

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