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Case Study: How Bridge VMS Transforms an MSP's Business

Bridge VMS Team : Aug 08, 2024

Vendor Management System (VMS) MSP

Case Study: How Bridge VMS Transforms an MSP's Business

This spotlight highlights one of our prominent clients, a well-established Managed Service Provider (MSP) specializing in recruitment for the insurance and financial services sectors. This busy client excels in head office staffing and has a presence in various other verticals. Despite their strong market presence, managing their extensive recruitment programs posed significant challenges before integrating with Bridge VMS.

Customer Challenges

This staffing MSP faced several key challenges:

Multiple VMS Systems: They used three different Vendor Management Systems (VMS) across their 20 recruitment programs.
Lack of Functionality: Existing VMS solutions failed to meet their needs, offering over-promised functionalities that were not delivered. Their two largest programs, which accounted for nearly 50% of their business, had no VMS at all due to dissatisfaction with existing solutions.
Customer Support Issues: The client experienced inadequate customer support from previous VMS providers, making it difficult to resolve issues promptly.
High Costs: The pricing of the existing solutions was problematic, with hidden costs and inefficiencies adding to their operational expenses.

How Bridge VMS Met The Client's Needs:

Bridge VMS Features	How We Deliver on Customer Needs
Centralized and Transparent Management	Bridge VMS offered a unified platform for managing all recruitment programs, replacing the need for multiple VMSs and spreadsheets. This centralization reduced the risk of errors and enhanced transparency in pricing and contract terms, eliminating hidden costs.
Seamless Implementation and Support	With a dedicated customer success team, Bridge VMS ensured a smooth transition and effective system utilization. Comprehensive onboarding processes, including step-by-step guides, video tutorials, and product tours, equipped users to leverage the platform’s full potential.
Enhanced Operational Efficiency	Bridge VMS automated many manual processes, significantly reducing the time and effort required from the client's team. The system also improved compliance tracking, reducing errors and fraud and saving substantial management costs.

Results and Impact

Bridge VMS transformed the client's staffing recruitment management, particularly for their largest programs. The implementation resulted in:

Significant Cost Savings: The integration of Bridge VMS led to cost savings estimated to be 7 to 10 times the cost of the system due to reduced management overhead and improved efficiency.
Increased Client Confidence: A single demo of Bridge VMS significantly increased the client’s confidence, leading to its adoption across all major programs.
Enhanced Compliance and Reduced Fraud: Automated compliance tracking and error reduction enhanced the overall integrity of their recruitment processes.

Discover the Benefits of Bridge VMS

Bridge VMS provided the staffing MSP with a comprehensive, transparent, and reliable solution to their recruitment management challenges. To explore how Bridge VMS can transform your contingent workforce management, consider the following features:

Next-Generation VMS: Tailored for today's contingent workforces, MSPs, and staffing firms.
Streamlined Management: Easily manage shift and assignment workers, streamlining your processes.
Cost Savings: Achieve significant savings with powerful reporting and advanced features.
Fast Implementation: Quick setup with full mobile capabilities for seamless management.
Data-Driven Decisions: Gain insights into compliance, vendor performance, and other metrics with advanced reporting.

Discover how our powerful platform can put you back in control of your workforce management.